Agreement
This is an agreement between the Customer (“you”) and Group Security Solutions trading as PatronScan (“PatronScan”) describing your rights to use the software and service. You should read the entire agreement because the terms are important and create a legal agreement that applies once accepted.
Software
Software or hardware provided by PatronScan as part of the service is subject to these terms. The software is licensed, not sold. PatronScan grants use of one copy of the software per device. The software contains copyrighted material, trade secrets and proprietary material of PatronScan and its software developer.
The Customer, employees, contractors and consultants must not attempt to retrieve, copy, rent, lease, loan, license, sublicense, modify, enhance, create derivative works from, assign, sell, disassemble, decompile, reverse engineer or otherwise generate source code from the software except as authorised.
PatronScan may change or amend these terms and may update services and software. PatronScan may release new versions which may not work in exactly the same way as previous versions.
Billing
To pay the monthly subscription for the service, you may be asked to provide a payment method. Preferred payment method is EFT; direct debit and credit/debit card methods may also be available. Payment processing fees may apply. Stripe is used as payment gateway.
You agree to keep billing account information current. By providing a payment method, you represent that you are authorised to use it and authorise PatronScan to charge for the service and paid features while the agreement is in force.
Late payments may result in reasonable collection costs, dishonour fees, suspension or cancellation of service. Suspension or cancellation for non-payment may result in loss of access to the ID scanner and technical support, and reconnection fees may apply.
Invoices are emailed monthly to the address provided. It is your responsibility to retain invoice copies. Billing errors must be reported within 60 days after the error first appears.
Cancellation of service
You may cancel the service with or without cause. Notice of cancellation must be sent to support@patronscan.com.au 30 days before the intended cancellation date.
Upon cancellation, you may not receive a refund, may be obligated to pay cancellation charges within the contract terms, and may be required to pay charges made before the date of cancellation. If hardware costs are financed or a fixed plan applies, remaining equipment amounts and termination fees may apply.
Warranty and support
Equipment comes with a one-year warranty period. If equipment fails to operate properly due to fault of PatronScan or manufacturer during the warranty period, the Customer should contact PatronScan technical support and work with PatronScan to resolve the issue.
If the issue cannot be resolved, the Customer agrees to return equipment to PatronScan or its nominated representative. PatronScan may repair or replace the equipment. The Customer agrees to install updates as they become available.
Customer support for the PatronScan application is +61 2 8556 6555 or support@patronscan.com.au.
Equipment return, trial and rental services
For leased or Kiosk Lite equipment, payment of monthly subscription will only cease once the ID scanning unit is returned and received by Group Security Solutions Pty Ltd head office in Sydney. The Customer is responsible for appropriate packaging and return transport.
During trial or rental periods, title to the ID scanner remains with PatronScan. Risk of loss is with the Customer during shipping and trial/rental period. The Customer is liable for the equipment and software replacement value during the trial/rental period.
The Customer conducting the trial is responsible for operating the ID scanner and determining whether it is suitable, secure and fit for purpose. Security bond conditions may apply for trial or rental equipment.